Additional Services/Building Amenities
24-hour manned security with Key-card-access.
Retail and foodservices.
Close to transit-way.
Tenants may need special maintenance services, including repairs to private bathrooms, replacement of non-standard ceiling tiles, and installation of additional thermostats. The tenant is billed at established rates for maintenance services.
Maintenance requests are processed and billed as follows:
A member of the maintenance staff investigates the situation.
If possible, the problem is resolved immediately.
If materials must be purchased or completing the repair requires further planning or other assistance, the maintenance staff consults the building manager. They then plan the work and prepare a time-and-materials estimate for tenant approval.
The construction department can provide a variety of minor carpentry services, including installing shelves, hanging pictures, and repairing chairs or cabinets.
Prior to work commencing, the tenant will be required to acknowledge the cost of work for which the tenant is responsible.
If a need for repairs is noticed throughout the building, please notify the National Service Call Centre at 1-800-463-1850 (Public Sector Tenants) or the Management Office at 613-783-0934 (Private Sector Tenants). Our staff welcomes your information and assistance in maintaining Jean Edmonds Towers as a first-class office environment.
If electrical, plumbing or other above standard repairs are requested within your premises, please notify the National Service Call Centre at 1-800-463-1850 (Public Sector Tenants) or the Management Office at 613-783-0934 (Private Sector Tenants). The work will be completed by building maintenance personnel or outside contractors who are familiar with the building.
For more information about Building Service Requests please call the management office.
Brookfield's goal is to provide outstanding tenant service at all times.
Courteous, timely, efficient, high-quality responses to tenant requests.
A follow-up review to confirm that the tenant is satisfied with the response.
When there is a charge for the tenant service, clear and accurate invoicing.
Each lease contains specific information about services to be provided, including complimentary and chargeable services. If a tenant is unfamiliar with charges for services being requested, the cost of the service will be explained.
Tenant services may be provided by Brookfield staff or by outside contractors hired by Brookfield. Jean Edmonds Towers authorized private sector tenant representatives can submit requests for routine maintenance by contacting the Building Management Office at 613-783-0934.
Public Sector tenant representatives can submit requests for routine maintenance by calling the National Service Call Centre at 1-800-463-1850.