Emergency - Fire

Place de Ville I

320 Queen Street, Ottawa, Ontario

Emergency - Fire

Fire Preparedness
The Fire Provisions section of this handbook contains very important information. Each tenant should be familiar with the information provided on the following pages. Listed below are a number of links to help find specific information quickly and easily.

Brookfield is proud of its efforts to provide the highest possible levels of fire and life safety protection, which include fire and life safety education, as well as planning for emergencies. It is important that each Brookfield tenant is well informed on all issues related to fire and life safety.
  • Tenants are given materials describing emergency guidelines and bomb threat checklists for distribution to all employees.
  • The tenants fire safety team personnel receive the Tenant Emergency Action Plan written specifically for Place de Ville tenants. Click here to download a PDF version of the Tenant Emergency Action Plan.
  • Brookfield provides bi-annual fire life safety training for tenants where a customized video and Power Point presentation review all of the buildings safety features.
  • Brookfield holds semi-annual fire drills to insure tenants know how to react in an emergency.
  • Brookfield, in conjunction with security consultants, holds seminars for Brookfield staff and for tenants. Seminar topics include fire life safety, bomb threat preparedness, and other personal security related issues.
Building Fire Safety Plan
The fire safety plan relies on technology, including fire alarm and communications systems, smoke detectors, sprinklers, pressurization systems, door closers, and other safety mechanisms, and on Brookfield's highly trained staff and tenant employees who are designated to assist with evacuation/relocation.

Tenant Floor Wardens

A crucial step in the development of an evacuation plan is the appointment of Tenant Floor Warden, and Alternates; these individuals should have strong personalities and the ability to take charge in the event of an emergency. Strong decision action early in an emergency may save lives.

In the case of multiple-tenant floors, a Floor Warden is appointed for each tenant. Each tenant will be required to man all safety team positions on each floor and should check stairwells and restrooms in an emergency.

Floor Warden's Responsibilities
Know all disabled persons on the floor (including those temporarily disabled, as with a bone fracture, etc.) and assign people who are capable of evacuating disabled employees down the Emergency Stairwells.
Instruct all employees on the floor as to the following:
Locations of Emergency Stairwells
Locations of Fire Extinguishers
Locations of Fire-Pull Stations
Never to use the Elevators during and alarm
Establish a meeting place outside the building where all employees should assemble for check-in. Insure that no one re-enters the building.

General Evacuation Procedure
In the event of an emergency or disruption to the Building's normal operation the first reaction should be to REMAIN CALM and CALL THE MANAGEMENT OFFICE to report the emergency this will set in motion several events simultaneously:

The immediate dispatch of qualified assistance for fire, medical or other emergencies.

A call to municipal assistance organizations, i.e., fire, police, EMS.

In the event it is necessary to evacuate part or all of the Building, remain CALM and LISTEN to the instructions being given over the public address system, and by the Building staff. Emergency Exit Stairwells are to be used for evacuation. DO NOT USE ELEVATORS unless instructed to do so over the public address system, or by Ottawa Police or Fire Department representatives. Stairwell entrances are located on the north and south side of the Building's core in close proximity to the lavatories.

When using the Emergency Exit Stairwell, keep to the right so that incoming emergency personnel can utilize the stairwell.

An up-to-date listing of all personnel who may need assistance should be kept by the Floor Warden and be on file with the Management Office. In the event of an evacuation, those individuals should assemble near stairwell #2 to await evacuation by Rescue Personnel.

Plans For After Any Emergency
Pre-assign a coordinator who will act as liaison between your company and officials from the Fire Department and building personnel.

Establish a communications network in writing for all employees for passing-on important information. It should include names and telephone numbers of the people each employee is assigned to call. Employees should keep this information at home.

Notify Building Management when any information is changed.

Fire Prevention
The following recommendations are made to assist you in disseminating a fire prevention program to your employees:

Never leave electrical appliances unattended.
Never use immersion-type heating devices.
Avoid electrical overloading and multiple plugs.
Do not use undersized or lightweight extension cords.
Never empty ashtrays or throw matches, cigarettes, cigars or pipe ashes into wastebaskets.
Report failure of any electrical outlets or lights to the Management Office.
Flammable liquids should be stored in a safe area away from heat sources.
Keep paper at least six to eight feet away from operating machinery.
Know the location and type of fire extinguishers in your premises.
Keep fire extinguishers in high hazard areas such as photocopy rooms and employee lounges.
Know the usable time limit of the fire extinguishers available to you.
Know exit locations.
Practice good housekeeping near your desk, in storage areas, in mechanical rooms and in the area of exit doors and hallways.

Fire Safety

Place de Ville is equipped with two fire pumps, each capable of delivering water at the rate of 500 gallons per minute to the highest point of the Building. Our life safety system is state-of-the-art technology including smoke detectors, elevator recall, pull stations, sprinklers, tamper switches, etc.

In case of fire
If you see or smell smoke, call SECURITY immediately.

If you see flames, evacuate your area immediately and CLOSE all doors behind you. DO NOT attempt to fight the fire, no matter how small; it may spread faster than you think, entrapping you and others. A safe and orderly evacuation is the first priority. If you have not heard a fire alarm announcement in the Building, ACTIVATE THE NEAREST PULL BOX, located near each stairwell entrance, by pulling the lever, and then call SECURITY.

If you are involved in a fire situation, remain CALM. Listen for information and instructions being announced over the Building's public address system.

At the direction of the Building staff or Fire Warden evacuate the floor via the Emergency Exit Stairwell proceeding as follows:

Check doors before opening them. If door or knob is hot, don't open it. If it feels cool, brace the door with your foot and open slightly to look for smoke and feel for heat. If the air appears to be cool, proceed into the stairwell. Walk down the stairs and exit the building. Assemble in groups with your Fire Warden for roll call.

Personnel needing assistance should assemble near stairwell #2 to await evacuation by Rescue Teams.

When all personnel have evacuated the floor, close the stairwell door. This prevents loss of pressure necessary to maintain clean air in the stairwells.

Relocation and Evacuation in the Case of Fire Emergencies
In order to ensure the safety of building occupants, it may be necessary to relocate or evacuate some, or all, personnel during emergencies. A schedule of designated relocation floors is provided to tenants in the annual training session and is also available by contacting the building management office.

A relocation, and if required, a full evacuation, must be an orderly and structured process. Upon a fire alarm, tenants and visitors should take the following steps:
Assist the Floor Warden in directing persons to the designated relocation floor.
If possible, close all doors, as this will slow the spread of fire.
Walk quickly; DO NOT RUN.
Keep to the RIGHT in halls and stairwells and stay in SINGLE FILE.
HOLD HANDRAIL when in the stairwell.

Merge alternately when two lines meet at various floor landings. Proceed in an orderly manner. DO NOT TURN BACK for any reason.

Before entering through a closed door, place your hand on the door. If the door is hot, DO NOT OPEN. You may be entering a fire or endangering the lives of the people in your charge. If there is evidence of fire or smoke on the designated relocation floor (doors warm, alarm is sounding on relocation floor, or smoke is present), continue down the stairs to the next “safe” floor.

Adhere strictly to the NO SMOKING rule.


DO NOT USE ELEVATORS. Elevators can spread smoke from floor to floor and potentially become a trap if impaired by smoke or fire damage. The Fire Department may also require the elevators to move equipment or rescue occupants.

Do not return to your floor until the All Clear announcement has been made.

If told to evacuate the building by Fire Department or Building personnel, exit via the stairwell to the street-level /lobby level, out the doors, and away from the building to your pre-arranged assembly point. Do not exit to the concourse or parking areas unless directed to do so.

Evacuation in the Case of Blackout (Loss of Electricity)
If a partial or complete loss of electrical power occurs, backup generators will power certain building systems, including life-safety systems and some elevators for emergency personnel use.

Building management will determine the appropriate response to a loss of power. In general, the decision regarding the action to be taken in a blackout situation will depend on the estimated duration of the blackout.

Building Security will keep building occupants informed by using radios and/or the voice communication system. If building management has determined that the blackout will be short-term and no evacuation is necessary, Building Security personnel will announce that the blackout is temporary and will ask that building occupants remain calm and await the restoration of power. If the blackout is expected to last for an extended period, or its probable duration cannot be determined, the building manager may order evacuation of the affected areas.

If evacuation is deemed necessary, security officers will assist building occupants in evacuating the building.

To be successful and avoid panic and confusion, an evacuation in the case of blackout must be an orderly and structured process.

The evacuation will begin at the top of the building and proceed down to the lowest floor.

Building Security will announce the plan to evacuate over the voice communications system. Evacuation normally takes place one floor at a time.

Women should remove high-heeled shoes to make walking easier and less dangerous.

Personnel should remain calm and quiet, and move to the nearest fire exit. Do not attempt to use elevators.

If an individual on a floor is disabled or cannot walk down the stairs, a security officer will request that a co-worker stay behind with the disabled person until another means of evacuation becomes available. The security officer will inform Building Security of every person who is stranded on each floor.

When the security officer has determined that the evacuation of a floor is complete, he or she will notify Building Security and will then proceed to the floor below. The evacuation procedure is repeated for each floor until the affected floors are completely evacuated.

No one (other than emergency or repair personnel) will be permitted to enter the building until an all clear is declared and building personnel are permitted to return.
Tenant Handbook