Heating, Ventilating and Air Conditioning (HVAC)
The Landlord will provide heating and air conditioning normally between the hours of 8:00 a.m. and 6:00 p.m., Monday to Friday. Some tenants have different hours of operation and should consult the lease for heating and air conditioning hours. To ensure your premises are comfortable, the systems are in operation well in advance before the start of each day.
Requests for temperature adjustments within your premises should be directed to the Customer Service Hotline and an operator will be dispatched immediately.
After Hours Requests
Requests for after-hours air conditioning must be received 48 hours in advance
, in writing or e-mail, authorized by your Tenant HVAC Representative and directed to the Customer Service Hotline. If no HVAC representative has been identified, any employee within your company may call for extra HVAC. Charges will be invoiced for service hours beyond those provided for in your lease. Refer to Financial Requirements for applicable hourly rate charges.
Suggestions to Improve Comfort Levels
Keep furniture at least six (6) inches from perimeter heating units.
Keep papers and other items off exposed radiation grills.
Ensure air balancing is completed after changes in occupancy, partitioning and/or the addition of heat generating equipment.
Close window blinds to restrict sun loads.
Please note that Tenants shall not install or permit the installation or use of any space heaters, fans or personal or portable air conditioning units within the Premises. The installation of units that provide additional heating or cooling to a space will impact the heating and cooling of the entire floor. If issues are noted with the heating or cooling, please contact the service centre so that a technician can assess and remedy the issue.
Installing additional heating or cooling units requires the involvement of the base building engineers and the Construction Manager, Retail. Please also note that the installation of small heating and cooling units may impact your Insurance policies should a claim result from their unapproved or improper installation.